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1·Jan Freitag, senior vice President of Smith Travel Research, which tracks hotels, says of the effort, Anything that ultimately gives better customer service is to be applauded.

史密斯旅行研究公司的资深副总裁Jan Freitag说到此次努力，“任何致力于为顾客提供更好服务的措施都是值得赞赏的”。