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1·Be competent in all treatments, services and retail product knowledge. Request refresher training in the event, you do not feel confident in a particular treatment or service.

对所提供的一切疗程、服务和零售知识抱持信心。如果对某一疗程或服务觉得信心不足，请要求补习训练。

2·Training is provided for all aircrew positions, cockpit resource management, instrument refresher courses and instructor preparatory courses.

培训涉及所有机组岗位、驾驶舱资源管理、仪器进修课程和预备课程。