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1·Every return represents a failed service encounter.

每一次退货代表了服务遭遇失败。

2·Yes, marketers plunk millions of dollars into mass-market advertising each year to generate sales, but a bad or so-so customer service encounter can cost them.

是的，各大公司营销人员每年在大众市场广告方面砸下数百万美元来促进销售，但糟糕或只是勉强过得去的客服接触能使公司蒙受损失。

3·Furthermore, the customer satisfaction of technology-based service encounter will affect the intention to use new technology, the hotel's image and commendation.

而顾客对于科技型服务接触的满意度会影响其对新科技的使用意向、饭店的印象以及推荐意愿。

4·Service encounter, an important aspect in service management, is the key to improve customer perceived value and service quality so to achieve customer satisfaction.

服务接触是服务管理研究的一个重要方面，是提升顾客感知价值和服务质量，达到顾客满意的关键环节。

5·Figure 11 shows an example of the panels you might encounter while managing service requests.

图11显示了在管理服务请求时可能遇到的面板的示例。

6·She says she didn't encounter any problems with the retailer's site and was happy with its customer service.

她表示，她在网站上没有碰到任何问题，而且对客服表示十分愉快。

7·Developers may encounter an SQL Exception error when trying to access the Customer Service utility after having accessed the Derby database from Geronimo's console, or vice versa.

开发人员可能会在通过Geronimo的控制台访问了Derby数据后再尝试访问Customer Service实用程序时遇到SQL Exception错误，反之亦然。

8·If you encounter code generation problems in bottom-up Web services, it is most likely that your service class is not JAX-RPC compliant.

如果您在自底向上的Web服务中遇到代码生成问题，那么最有可能的是您的服务类不遵循JAX - RPC。

9·While publishing the web service, if you encounter Error while publishing the WSDL, as shown in Figure 14, the software doesn't allow you to proceed further with publishing.

在发布Web服务时，如果您遇到“发布WSDL时遇到错误”这种问题时，如图14所示，软件并不允许您去进一步地发布。

10·However, you could encounter a situation where your web service is active but couldn't process the request.

但是，您可能还会遇到一种情况，那就是您的Web服务还在运行，但是却不能处理到来的请求。